Effective Date: [13-07-2026]
At Super Joyce Cosmetics, customer satisfaction is important to us. Due to the nature of skincare and cosmetic products, we have specific guidelines regarding refunds and returns.
1. Returns
For hygiene and safety reasons, opened, used, or tested skincare products cannot be returned unless the product is faulty or damaged.
Products must be returned:
- Unused
- Unopened
- In their original packaging
within 14 days of receiving your order.
2. Damaged or Faulty Products
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Photos of the damaged product
- Details of the issue
We will review your request and provide a suitable resolution.
3. Refund Process
Approved refunds will be processed back to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
4. Non-Refundable Items
The following items cannot be refunded:
- Products that have been opened or used
- Gift cards
- Clearance or final sale items
- Products damaged due to incorrect storage or misuse
5. Contact Us
For refund enquiries:
Super Joyce Cosmetics
Email: hello@superjoycecosmetic.com
Website: https://superjoycecosmetic.com